This is my first quarter taking a full course load at DVC. While on the whole I’ve been pleasantly surprised by the quality of the teaching staff, at least compared to what I was expecting, the situation with the Admissions and Records/Financial Aid Office is a mess.
Financial Aid demands students wait in line just to receive a beeper to, you guessed it, wait in line some more! I spent literally ten hours of my first week trying to get a straight answer out of that office.
The only reason I was even ever able to get one is because I happened to run into Financial Aid staff upstairs, who handed me the name of someone with some actual authority who was capable of answering my questions.
The only reason I needed to speak with them at all is because they received incorrect information regarding my financial aid eligibility status from the relevant state department.
As though students don’t have enough to worry about!
Isn’t this office supposed to help us? So, why aren’t they?
– Beckha Scharlach
DVC student